New Patients

Telemedicine, General Advice, & Telehealth

For communications between veterinarians and animal owners, it is crucial to distinguish whether a Veterinarian-Client-Patient Relationship (VCPR) has been established. Telemedicine involves client-facing interactions where specific patient information is shared and is permissible only within the context of an established VCPR. Alternatively, non-client-facing models provide general advice, telemarketing, and advertising.

Telemedicine Services: We offer telemedicine services exclusively when a VCPR is established. This ensures that the information delivered is specific to your pet’s health needs and conditions.

General Advice for Non-VCPR Consultations: We provide general advice for those seeking a consultation without an established VCPR. This includes:

• Health Information and Opinions: Guidance or recommendations on prudent future actions.


• Limitations: This advice does not diagnose, prognose, treat, correct, change, alleviate, or prevent any animal disease, illness, pain, deformity, defect, injury, or other physical, dental, or mental conditions.

You may request a telehealth consultation if you do not have an established VCPR.

Telehealth Services: Telehealth services involve the safe, appropriate, and timely assessment and management of animal patients via electronic consultation. This includes:

• Assessment: Based on the owner’s report of history and clinical signs, sometimes supplemented by visual information (photographs, video).


• Management: Determining the urgency and need for immediate referral to a veterinarian.


• Limitations: No diagnosis is rendered, and medications are not prescribed.

Updated California Regulations – For clients located in California:

• Establishing VCPR: A VCPR can be established through telehealth by examining the animal patient using synchronous audio-video communication.


• Standards of Care: The same standards of care apply to veterinary medicine services provided via telehealth as those provided in person.


• In-Person Visits: Clients can choose an in-person visit from a veterinarian at any time.


• Follow-Up Care: Clients are advised on how to receive follow-up care or assistance in the event of an adverse reaction to the treatment or technological or equipment failure.

Outside California: For patients outside California, we provide general advice and telehealth services only. We do not diagnose, treat, or prescribe medications.

This agreement ensures that all clients receive the highest standard of care, whether through telehealth or in-person consultations while adhering to state-specific regulations.

At Integrative Pet Wellness Center, part of our mission is to always remain at the edge of what’s possible in veterinary care — and that means embracing innovation and technological advances that allow us to serve our patients better. As part of that commitment, we thoughtfully employ select AI-powered tools. These tools assist us in capturing and transcribing consultations, creating clear and personalized summaries, organizing complex diagnostic data, researching the most current integrative protocols and data, and streamlining communication so nothing falls through the cracks. The result is more accurate records, more thoughtful treatment plans, and — most importantly — more present, focused time with you and your pet during your visits. Every clinical decision is made by our veterinary team, with deep care and integrative expertise. AI is simply the support behind the scenes that allows us to show up more fully for the patients in front of us.

Promises and Asks
We believe the best healing happens when the healers and caretakers align with trust and respect. We love all of our patients and will be the best of ourselves for them.

Our Promises to you:

1. We promise to hold an open and non-judgemental space to meet your unique needs.


2. We promise to be present and attentive during your appointment time and always stay compassionate and respectful.


3. We promise to be transparent and authentic with our communications and actions.


4. We promise to treat your pets as we would with our own.


5. We promise to be timely with our appointments to the best of our abilities.

Our Asks of you:

1. We ask for respect and courtesy in your communications and actions.


2. We ask for open-mindedness in discussing plans and treatment options.


3. We ask for you to be on time for your appointments.

Credit Balances: Credit balances may occasionally occur on your account
(e.g., due to pre-paid treatment estimates that ended up costing less, or overpayments).
Integrative Pet Wellness Center does not maintain long-term holding accounts for client funds.

Automatic Refund Authorization: By signing below, you agree that any undisputed credit balance remaining on your account for more than 90 days will automatically be refunded.

Refunds will be processed in the following order of priority:
1. Reversed to the credit card on file.
2. Issued via a paper check mailed to your last known address.
3. Sent via Zelle to the primary mobile phone number or email address associated with your account.

It is your responsibility to keep your contact, mobile, and billing information up to date.

For safety, security, staff training, and medical documentation, Integrative Pet Wellness Center utilizes video and audio recording throughout the facility, including exam rooms. By signing below, you acknowledge and consent to being recorded during your visits. You may request to decline recording during an appointment by notifying our staff at check-in.

Integrative Pet Wellness Center reserves the right to refuse or discontinue service to anyone at any time for reasons including, but not limited to, safety concerns, disruptive behavior, or non-compliance with company policies, in accordance with applicable federal and state laws.